Frequently Asked Questions

Frequently Asked Questions

I'm interested! What are the next steps?

Please contact Jessi Menninger at (513) 997-8909 to discuss by phone or schedule a video chat. We’d love to get to know you better, answer any questions you might have and have the opportunity to introduce you to a few members of our team!

What insurances do you accept?

We are proud to accept private pay, Medicare, Managed Medicare plans, MyCare Medicaid,  Managed Medicaid plans, PPOs, and a wide range of insurances and HMOs. No matter what type of insurance you have, our insurance experts will take the time to help you understand your plan benefits.

Do you offer short-term rehabilitation?

Yes. At Highlands Post-Acute, your successful recovery and quick return home is our top priority. We provide a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapy is conducted under the guidance of licensed experts and is available seven days a week.

What is your visitor policy?

At Highlands Post-Acute, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. Call us today to learn about our visitor policy at (513) 351-0153.

When will the doctor see me?

Doctors typically visit within 48-72 hours of admission depending on when you arrive. Your nurse will communicate any medical concerns with your doctor through a tele-med visit prior to that.

How often will I have therapy?

Most patients, depending on their condition and when they are admitted, will start rehab within 24-48 hours of admission and will receive therapy up to five times per week.

How long is a typical stay?

Each case is different and unique. Patient progress is reviewed weekly by our Interdisciplinary Team (IDT) of nurses, therapists, and dietitians. Our main goal is that you reach your highest level of independence.

Are activities available?

We offer daily activities for a wide variety of interests. For your convenience, there is an activity calendar posted in your room. Please contact the Activities Director for additional information.

What is your dining program like?

At Highlands Post-Acute, we’re proud to offer restaurant-style dining with diets designed by our full-time, in-house Registered Dietician.

Do I need to bring in my medications?
No, you do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications using our off-site pharmacy then securely store them on-site to ensure safety.
What type of clothing items should I bring?
We encourage you to bring a pair of comfortable shoes and at least seven days worth of comfortable clothing including pajamas and undergarments.
Can I bring personal belongings?
Yes! We encourage you to bring personal items such as family photos, blankets, and decorative items. Anything that will help make your stay more comfortable.

Get in touch

Front Desk Phone

(513) 351-0153


Office Hours

Monday – Friday: 8 am – 5 pm
Weekends: 9 am – 5 pm

24/7 Admission Support
Tel: (513) 997-8909
Fax: (513) 991-6602

Street Address
1578 Sherman Ave
Cincinnati, OH 45212
Directions & Map